NHS 111
If you have a medical or mental health emergency, call 999 and ask for an ambulance. This is if someone is seriously ill or injured and you need emergency medical attention.
Otherwise, if you feel that your health problem cannot wait until the GP practice is next open and you need medical help right now, you can use the NHS 111 service for advice. NHS 111 is open 24 hours a day, 7 days a week.
To access the 111 service, you can ring 111 (free from a mobile phone or landline) or you can visit NHS 111 online here: 111.nhs.uk
The online service is for people aged 5 and over. If you have difficulties using the 111 service due to a hearing impairment, this webpage has details about how they can help.
If you need an interpreter when speaking to NHS 111, ring 111 and then say ‘Interpreter’.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
In case of a life-threatening emergency, please dial 999.
Walk-In Centres/Urgent Treatment Centres
Urgent Treatment Centres (UTCs), otherwise known as Walk-In Centres (WICs) provide urgent medical help when it is not a life-threatening emergency. They are open at least 12 hours a day, 7 days a week. Appointments can be booked at UTCs via NHS 111 or you can walk in without an appointment. They will see patients of all ages.
Here is some more information >>
The nearest UTCs to Cruddas Park and Hillsview Surgeries are:
– Ponteland Road Urgent Treatment Centre – open 8am-10pm, 7 days a week
– Molineux Urgent Treatment Centre – open 8am-8pm, 7 days a week
Pharmacy First
Community pharmacists are now able to diagnose certain conditions which you previously may have needed to see a GP for. They can provide you with immediate treatment or refer you to the most appropriate service.